ILC's Automated Telephone System (ATS)

Our Automated Telephone System (ATS) is easy to use and available seven days a week, from 8 a.m. to 10 p.m. It is set up to answer your questions and process your requests quickly. All you need is a touch-tone telephone.

Using the ATS Once You Are Enrolled

Once you are enrolled as an ILC student, you will find the ATS even more valuable. You can help yourself to ILC services and to information in your personal record simply by using your Personal Identification Number (PIN). You will automatically receive your PIN by mail with your first package of course material. Your PIN allows you to

• confirm course enrolment
• confirm that a course package was mailed to you
• get your unit mark or your final test mark
• inform ILC if you are changing your address
• get the final mark for your course

Note: Your security is important to us. Do not tell anyone your PIN. ILC staff do not know your number. If you have lost your PIN, contact us and we will mail you a new PIN.

To enter the system, call 416.484.2704 in Toronto or 1.800.387.5512 outside of Toronto, and follow the instructions.

Press 1 if you DO NOT have a PIN.

Press 2 if you have a PIN.

No PIN

Press 1 to request a Course Guide.
Press 2 to hear ILC's office location and hours.
Press 3 to hear general information about ILC.
Press 4 for general information about getting help from a teacher. Press 5 to hear announcements of new course releases, and policy or service changes.

To request a Course Guide

Press 1 if you are 16 or over, living in Ontario, and not registered at a secondary school.
Press 2 if you plan to be temporarily living outside Ontario. (You will also receive the Special Circumstances pamphlet.)

For office location and hours

Press 1 to get directions to ILC's office and ILC's mailing address.
Press 2 to get ILC's business hours and fax number.

For general information

Press 1 to find out more about ILC.
Press 2 to find out if you can take ILC courses.
Press 3 to find out what types of courses are available at ILC.

You have a PIN

If you have a PIN, have your student number and PIN ready.

Press 1 if you are a student.
Press 2 if you are a facilitator.

Press 1 to request a Course Guide.
Press 2 if you want to change your mailing address or telephone number.
Press 3 to request a new course.
Press 4 to get information about a course that you are currently enrolled in.
Press 5 for general information about getting help from a teacher.
Press 6 to get information about final tests, maturity credits, and diploma assessments.

For information about your course

Press 1 to find out when your package of course materials was sent to you.
Press 2 to get a unit mark or your final test mark.
Press 3 to get the final mark for your course.
Press 4 to get the same information about another course.

For general information about final tests, maturity credits, and diploma assessments

Press 1 for general information about final tests.
Press 2 for information about maturity credits.
Press 3 for information about diploma assessments.